Last updated: October 11, 2026
This Refund & Cancellation Policy explains how refunds and cancellations work for HilandSEO subscriptions. HilandSEO is provided by HilandSEO Technology Limited (海藍得科技有限公司), a private company limited by shares incorporated in Hong Kong (Company/Business Registration No. 79642742) (“HilandSEO”, “we”, “us” or “our”). This policy applies to all HilandSEO subscription plans. Please read it together with our Subscription Terms and Terms of Service.
1. Summary
- If you ask within 7 days of a subscription charge, you get a full refund of that charge.
- You can cancel at any time. There is no cancellation fee, and you keep access until the end of the period you have paid for.
- The free trial gives you 50 free credits for 14 days. It needs no payment card and never charges you.
- Purchases are Sold through Link and appear on your statement as LINK.COM* HILANDSEO or similar.
2. Plans and payments
HilandSEO has three plans: Starter at US$29 per month, Growth at US$79 per month and Pro at US$199 per month. Paying yearly costs ten times the monthly price. Prices are set in US dollars (USD). Paid plans renew automatically at the end of each month or year until you cancel. Extra credit packs are one-time purchases.
Purchases made through our checkout are Sold through Link. Sold through Link, LLC (“Link”), a Stripe affiliate, is the merchant of record: it collects your payment and any applicable taxes, such as VAT, GST or sales tax. HilandSEO provides the HilandSEO software and remains responsible for it. Charges appear on your card or bank statement as LINK.COM* HILANDSEO or similar. Link emails your receipts and any refund confirmations. Your purchase is also subject to the Link terms.
Your plan is activated in your HilandSEO account as soon as your payment succeeds. Nothing is shipped.
3. Free trial
New accounts receive 50 free credits, valid for 14 days. You do not need a payment card to start. We do not charge you when the free credits run out, and you only pay if you choose a paid plan yourself. The free trial is never charged, so there is nothing to refund.
4. Refunds
4.1 Full refund within 7 days
If you ask for a refund within 7 days of a subscription charge, we will refund that charge in full. This applies to your first payment and to every renewal.
When we refund a charge, we also cancel the subscription, so you will not be charged again, and your account returns to the free tier.
4.2 After 7 days
Once 7 days have passed since a charge, that billing period cannot be refunded. You can still cancel at any time to stop future renewals. You keep access to your plan until the end of the period you have paid for.
This does not affect refunds that Link may issue under the Sold through Link refund policy (for example, within 60 days for unauthorized or duplicate charges), or your 14-day cooling-off right if you are a consumer in the EU or UK.
4.3 How to request a refund
- Email support@hilandseo.com from the email address on your HilandSEO account and give the date and amount of the charge. We reply within 48 hours.
- If you were charged without authorization, charged twice, or did not receive access to what you paid for, you can also ask Link for a refund within 60 days under the Sold through Link refund policy by following Link’s refund instructions.
If you contact Link about a HilandSEO charge within 7 days and Link refers you to us, we will treat your request as made on time.
4.4 Processing time
Refunds are made through Link to your original payment method. Once a refund has been issued, it usually appears within 3–7 business days, depending on your bank or card issuer. If you paid in your local currency, the refund uses the same exchange rate as your payment.
4.5 Your other rights
This policy does not limit any rights you have under the Sold through Link refund policy or under applicable consumer protection law.
5. Cancellation
5.1 How to cancel
You can cancel your subscription at any time in any of these ways:
- In the app, from your account or billing settings at ai.hilandseo.com.
- In your Link account at link.com. If you checked out as a guest, create a Link account with the same email address to see your order. You can also ask Link support.
- By emailing support@hilandseo.com from the email address on your account. We confirm by reply within 48 hours.
There is no cancellation fee.
5.2 When cancellation takes effect
Your cancellation takes effect at the end of your current billing period. You will not be charged again, and you keep your plan’s features and credits until that date. To avoid the next renewal charge, cancel before your renewal date. If a renewal charge is taken after you asked us to cancel, you can have it refunded under Section 4.1.
5.3 Credits and content after cancellation
Plan credits are added at the start of each month of your plan, and unused plan credits do not roll over unless a custom agreement says they do. Credits from extra credit packs never expire. When your paid period ends, your account returns to inactive free-tier status. From then on you cannot use paid features or any plan credits left over from that period.
Content already published to your WordPress or Shopify site stays there. HilandSEO does not remove or change content published to your connected websites.
You can subscribe again at any time.
6. Changes to this policy
We may update this policy from time to time. If we do, we will change the “Last updated” date above, and we will email active subscribers at least 15 days before significant changes take effect. A change applies only to charges made after the updated policy takes effect.
7. Contact
For refunds, cancellations or any other question about HilandSEO, email support@hilandseo.com. We reply within 48 hours.
For questions about a payment made through Link, such as a receipt or a payment method, you can also contact Link support.